Ohio National enhances client experience with lab results available by text

Ohio National enhances client experience with lab results available by text

October 29, 2020

Clients going through life and disability income insurance exams can receive a text message alert when lab results are ready to view

Cincinnati – Ohio National has partnered with Clinical Reference Laboratory (CRL) and Exam One to offer lab results via text for clients completing the life and disability income (DI) insurance exam process. Once they have completed their medical exam, clients can receive a text message alert when their lab results are ready to view. The link will take them to a wellness report that will provide all the lab results and an easy-to-understand lab guide with valuable information about the tests performed.

To take advantage of this program, clients applying for coverage must complete a medical exam and provide their cell phone number and grant permission to receive their results electronically. They will receive a text message with a link to view their lab results as well as the downloadable wellness report (generated by an independent laboratory which is responsible for the report contents).

“We believe our partnerships with CRL and Exam One will both create a better overall customer experience and deliver a higher access rate to their results,” said Ray Spears, Senior Vice President and Chief Underwriter. “In this digital era, these new options place Ohio National among the leaders in our industry in finding ways to engage clients going through the underwriting process.”

About Ohio National

Since 1909, Ohio National has been committed to helping individuals, families and businesses protect what matters most. Through our network of financial professionals across 49 states (all except New York), the District of Columbia and Puerto Rico and through affiliated operations in South America, we provide the insurance products that help our policyholders achieve financial security and independence. As of December 31, 2019, its affiliated companies have $40.5 billion total assets under management. Products are issued by The Ohio National Life Insurance Company and Ohio National Life Assurance Corporation. Please explore ohionational.com for more information and for the latest company updates, connect with Ohio National on LinkedIn, Facebook and YouTube.

Media Contacts

Lisa Doxsee