COVID-19 Update: Our promise to you

Our promise to you during COVID-19

Unquestionably, the global impact of the Coronavirus (COVID-19) pandemic has left our communities dealing with a level of uncertainty many have never experienced before. As we navigate this crisis together, we will continue to ensure that the trust our policyholders have placed in us to deliver the services and benefits needed is at the forefront of every decision we make. And you can rest assured that we are ready and able to meet the needs of our valued policyholders.

Work from home policy

We have implemented a work-from-home policy while ensuring that business critical processes continue to be performed to serve the needs of our policyholders. Some of the many protocols in place include:

  • Implementing robust internal procedures to reduce the spread of illness between associates and within our facilities
  • Ensuring business-critical processes can continue to be performed remotely, including maintaining our contact center functions
  • Understanding and complying with the local, state and federal response plans to address public health threats, such as the current pandemic

Navigate with your Ohio National financial professional

We encourage you to keep in close contact with your Ohio National financial professional during this time. In addition to addressing questions or concerns you may have about your financial plan and insurance coverage, they can help you navigate through periods of uncertainty and provide guidance as you prepare for the future.

Life changes. We’ll be there®

Throughout our 110-year history we’ve managed through uncertain and turbulent times, remaining true to our core values. Our strong financial standing, prudent risk management and diversified investment strategy help ensure that we continue to be ready to meet the needs of our policyholders. 

Like you, we’ve had to quickly adapt how we go about our daily lives and operations. We want to assure you that we are closely monitoring the situation and implementing appropriate measures to continue to serve our policyholders and maintain a positive health environment for our associates.

In short, the protection you've asked Ohio National to provide you and your families is in place and secure. Reach out to us with questions, let us know how we can be of support, but most importantly, take care of yourself and your loved ones.

photo of Barbara Turner

Barbara A. Turner, CRCP
President and Chief Executive Officer

Questions or assistance?

Please contact Ohio National customer service during business hours (8:30 a.m. – 5 p.m. ET) at 800.366.6654.

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