Business resiliency program

Business resiliency program

At Ohio National, we are committed to sustaining operations, protecting our business and minimizing loss to our customers in the event of a business interruption. Customers rely on us to provide services in a timely manner, and regulators require it.

Our business resiliency program is intended to ensure the safety of Ohio National associates and the resumption of critical operations and services in the event of an emergency such as fire, power or communication blackout, cyber event, natural or man-made disaster, foreign and domestic terrorism, civil disturbance and any other major event. The time frame for resuming critical business operations may vary based on the nature and severity of the emergency.

The business resiliency program includes:

  • Business continuity plans for each business area
  • Crisis management plan
  • Disaster recovery plan
  • Cyber incident response plan
  • Infectious disease/closed POD plan
  • Incident response plans including Human Resources, Corporate Communications and Corporate Services
  • Aviation plan

We recognize the importance of maintaining viable emergency response, business resumption, recovery and restoration strategies. It is the policy of Ohio National, and all affiliated organizations, to maintain a viable business resiliency program to ensure business recovery priorities can be achieved and critical processes recovered to ensure we can provide the services our customers require. In support of this policy, procedures are in place to:

  • Activated work from home policy or relocate critical business operations to established recovery facilities
  • Reroute and activate customer service phone lines
  • Process all customer transactional requests
  • Quickly restore communications with business constituents, banks and regulatory agencies
  • Contact all home office associates and sales representatives
  • Quickly restore all critical company data and systems

We are committed through our business resiliency program to test these plans annually and are constantly monitoring events and adjusting plans as required.